Returns & Exchanges
At Casey Casey, we pride ourselves on the artisanal quality of our garments and offer a 14-day window for returns on all unworn items in their original condition. Please ensure all tags remain attached and the fabric is handled with care to qualify for a full refund.
Return Process
- 1.Initiate Your Request
Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA) number.
- 2.Prepare the Package
Carefully fold the garment and place it in its original packaging along with the completed return form and your unique RMA number.
- 3.Ship the Item
Affix the provided shipping label to your parcel and drop it off at an authorized courier location; we recommend obtaining a tracking receipt for your records.
- 4.Quality Inspection & Refund
Once our atelier receives and inspects the item for integrity, your refund will be processed back to your original payment method within 5-7 business days.